Frequently Asked Questions

Product Information

  • The rugs are made from 100% New Zealand Wool.

  • Hand-knotted rugs are crafted using traditional techniques. Skilled artisans tie individual knots to create the design and pattern.

  • The rugs are produced in India.

  • The rugs are unique and handmade with intricate designs and patterns crafted to be durable and long-lasting.

  • The rugs add warmth and texture to any space, exuding timeless, classic beauty. Their handmade quality ensures that each piece is truly unique.

  • To maintain your rug’s beauty, vacuum regularly, rotate periodically for even wear, spot clean stains promptly, and opt for professional cleaning when needed.

Care & Cleaning

  • Vacuuming

    • Use a vacuum cleaner with a gentle suction setting; avoid using the beater brush as it can damage the knots.

    • Vacuum the rug regularly, especially in high-traffic areas.

    Spot Cleaning

    • Blot spills immediately with a clean, damp cloth.

    • Mix a small amount of mild soap (diluted dish soap) with boiled water for stubborn stains.

    • Apply the solution to the stain, gently work it in with a soft-bristled brush, and rinse with clean water. 

    Deep Cleaning

    • Every 2-3 years, consider professional cleaning or use a reputable rug cleaning service.

    • Avoid soaking the rug, as this can cause colors to bleed or damage the foundation.

    Drying

    • After cleaning, use a clean towel to blot excess moisture.

    • Allow the rug to air-dry away from direct sunlight and heat.

    • Avoid walking on the rug until it is completely dry to prevent slipping or damage.

    Additional Tips

    • Rotate your rug every 6-12 months to ensure even wear.

    • Use rug pads or underlays to prevent slipping and cushioning.

    • Avoid exposing your rug to direct sunlight, moisture, or extreme temperatures.

  • The best way to remove wrinkles is to reverse roll it; roll it tightly in the opposite direction it came rolled in.

  • Shedding is a normal process for hand-knotted rugs, especially those made from natural fibers like wool, silk, or even cotton.

    Here is why:

    • Natural fiber shedding:

      Hand-knotted rugs are made from natural fibers that shed over time, releasing loose fibers.

    • Pile settlement:

      As the rug is walked upon, the pile (the surface fibers) settles, causing some fibers to shed.

    • Knotting process:

      The hand-knotting process can lead to some fibers being loose or uneven, resulting in shedding.

  • Hand-knotted rugs are renowned for their durability. They are designed to withstand foot traffic and everyday accidents, making them a long-lasting choice for any home. Crafted from natural fibers, they are easy to clean using mild soap and water, ensuring hassle-free maintenance. Additionally, the natural fibers and dyes are non-toxic, providing a safe and healthy environment for kids and pets.

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